Questions?
We’ve got answers.
Find answers to common questions about Certificates of Conformity, VIN checks, ordering, processing and support.
COC & VIN
Understanding the document and checking your vehicle.
What is a Certificate of Conformity? +
A Certificate of Conformity, commonly referred to as a COC, is a document containing technical and approval information relating to a vehicle.
What is a VIN? +
VIN stands for Vehicle Identification Number. It is a unique identifier normally consisting of 17 characters.
Where can I find my VIN? +
Your VIN can usually be found on the vehicle itself and on vehicle registration or ownership documents.
Why do you need my VIN? +
The VIN helps identify the specific vehicle and allows the available COC options to be checked more accurately.
Ordering & Processing
What happens after checking your vehicle.
How do I check COC availability? +
Enter your vehicle's VIN into the VIN checker on the homepage and follow the instructions shown for your vehicle.
Check your VIN →Do you support every vehicle brand? +
Availability depends on the vehicle and brand. You can view our supported brand directory or contact us if you cannot find your vehicle.
View supported brands →How long does the process take? +
Processing time can vary depending on the vehicle manufacturer and the COC option available for your vehicle.
What happens after I submit my request? +
Once your request has been submitted, the information provided is used to process the COC request according to the available option.
Delivery & Support
Help with completed and existing requests.
How will I receive my COC? +
Delivery depends on the COC option available for your vehicle. The applicable delivery information should be shown during the request process.
I already placed an order. How can I get help? +
Contact our support team and include your order reference whenever possible so your request can be located more easily.
Contact support →My vehicle is not listed. What should I do? +
Contact us with your vehicle brand, model and VIN and we can help you determine the available next steps.
Start with your VIN.
Check your vehicle and see the available Certificate of Conformity options.