Privacy Policy

Introduction

X, with its registered address at X, operates COC-Cheap ("COC-Cheap", "we", "us" or "our").

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"), where applicable.

This Privacy Policy describes how personal information may be collected and processed when you use our website, communicate with us or request Certificate of Conformity services.

Information we collect

Depending on how you use our services, we may collect information that you provide directly to us, including:

• Your name and contact details.
• Billing and delivery address information.
• Email address and telephone number.
• Company name, company registration details or VAT information where relevant.
• Vehicle information, including the VIN, manufacturer, model and registration details.
• Vehicle documents or other supporting documents required to process a request.
• Messages and information you send to our customer support team.

We may also receive technical information when you visit the website, such as your IP address, browser type, device type, operating system, referring page and information about how the website is used.

How we use your information

Personal information may be used to provide and administer our services, including processing Certificate of Conformity requests and communicating with you about your order.

We may also use information to provide customer support, process payments, prevent misuse or fraud, maintain our records, improve the website, understand how our services are used and comply with legal obligations.

Legal basis for processing

Where the GDPR applies, we process personal data only where there is an appropriate legal basis.

Orders and customer support

When you request a Certificate of Conformity, we may need information about you and your vehicle in order to check availability and process the request.

Depending on the vehicle or manufacturer, additional supporting documents may be required. We will only request information that is reasonably necessary for the relevant service.

If you contact us about an existing order, we may retain your correspondence and order reference so that we can respond to your request and maintain an appropriate support record.

Payments and security

Payments may be processed through third-party payment service providers. Depending on the payment method used, payment information may be submitted directly to the relevant payment provider.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of transmission or electronic storage can be guaranteed to be completely secure.

Cookies and analytics

Our website may use cookies and similar technologies that are necessary for the website to function correctly.

Where analytics, advertising or other non-essential technologies are used, information about those technologies and the available controls should be provided through our cookie notice or consent tool where required.

Sharing your information

We may share personal information with trusted third parties where necessary to provide our services or operate our business.

These may include payment providers, website and hosting providers, communication providers, professional advisers, delivery providers and suppliers involved in processing a Certificate of Conformity request.

We do not permit service providers to use personal information for unrelated purposes where they process information on our behalf.

How long we keep information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including the provision of services, customer support and compliance with applicable legal, accounting and tax requirements.

Different types of information may therefore have different retention periods.

Marketing communications

Where permitted by law, we may send information about our services to customers or individuals who have agreed to receive marketing communications.

You can unsubscribe from marketing messages at any time using the unsubscribe option included in the communication or by contacting us.

Your privacy rights

Depending on the law that applies to you, you may have rights relating to your personal data, including:

• The right to request access to your personal data.
• The right to request correction of inaccurate information.
• The right to request deletion of personal information in certain circumstances.
• The right to request restriction of processing.
• The right to object to certain processing.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with the competent data protection authority.

Some rights are subject to legal conditions and exemptions.

Legal disclosures

We may disclose information where reasonably necessary to comply with applicable law, a lawful request from a public authority, legal proceedings or the enforcement or protection of our legal rights.

Information may also be disclosed where necessary to investigate fraud, misuse, security incidents or other unlawful activity.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The latest version will be published on this page together with the date on which it was last updated.